Department: Training
    Reporting to: Global Training Manager

    INDUSTRY: Technology
    Reporting to the Global Training Manager the Site Trainer is responsible for delivery and some development of key training courses for the assigned site, as well as for global use, as needed. The Site Trainer is also responsible for administration of LMS and TalentWize training activities within the site and the company.

    The Site Trainer is the primary facilitator of general knowledge transfer within the team and will proactively identify training requirements for the team in collaboration with the Site Training Manager. This person is responsible for delivering a wide variety of trainings (orientation, soft skills, general work skills – time and case management, and tools and applications) to site employees. In addition, this person is responsible for developing training in support of site and global needs following a systematic training development model similar to ADDIE or SAM.

    Duties and responsibilities

    • Deliver courses in the areas of soft skills, basic work and technical skills, HR, Quality and security programs, general productivity and business tools and processes and orientation for new employees at Tek Experts
    • Provide refresher trainings, formal job-specific trainings and improvement sessions for current employees
    • Assess and identify training needs
    • Plan and organize different sessions and trainings
    • Design and update training materials
    • Evaluate the effectiveness of delivered sessions
    • Report delivered trainings to Site Training Manager
    • Communicate with Managers, Coaches, Team Leads, Team Trainers, Mentors and team members regarding training initiatives
    • Document initial and updated information in training department official information repositories including Learning Management System (LMS), TalentWize, SharePoint and other tools and systems as assigned.

    Skills and Competencies

    • Experience in a technical or customer support environment
    • Experience developing and delivering training in a corporate environment is a plus
    • Previous instructional design training experience is considered an advantage
    • Capable of managing own time and workload
    • Excellent written and oral English language
    • Good presentation and communication skills
    • Very good organizational and planning skills
    • Analytical troubleshooting skills
    • Very good mentoring/coaching skills
    • Committed to self-development and the subsequent development of others
    • Proven technical competency in PC hardware and software, Windows 8/10, Outlook 2013, Office 2013/2016/365
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    Site Trainer

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